For Alex Chua · Pipeline Road · September 2026

A customer testimonial series, filmed around the world…
that doesn't feel like a testimonial.

Honest and raw on the surface. Polished underneath.

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01 · The Ask

What we heard from Alex

A loyalty software company wants customer testimonials filmed where their customers actually are… the UAE, across the US, Canada, LATAM, Europe, Asia. It has to look enterprise. Netflix documentary setup, amazing b-roll. Quality first, no corners cut.

And you need three things: how we'd price it, whether we're free through the end of the year, and proof we can do customer interviews at this level. All three are in here.

02 · The Question

Can we make customer testimonials that feel honest and raw, keep the polish and sophistication, and leave the viewer feeling they haven't seen a testimonial done this way before?

That's the question this whole proposal is built around.

Our thesis: most testimonials get skipped in the first five seconds, and production value doesn't fix that. A beautifully lit, boring interview is still boring. What keeps people watching is knowing what's worth putting on camera in the first place… and then not overproducing it.

The Netflix docs everyone points to (Drive to Survive, Full Swing) aren't overproduced. They're well lit, well recorded, and real. That's the bar.

03 · The Idea

Nobody sits in a chair in front of a logo wall.

The customer talks while doing something real from their day. The interview happens inside the routine, not instead of it… and the product shows up where it actually lives.

The look: lit well, one soft source when the scene needs it, real locations, camera work that feels expensive. But nothing staged.

If it feels produced, we've lost the raw part. If it looks cheap, we've lost the enterprise part. The whole job is holding both.

Storyboard

Six customers. Six real moments. What the series could look like.

Sketched to show the shape, not the shots. Once we know who the customers actually are, each one gets their own version of this.

01 · The café owner
The café owner, opening up. 6am, keys in the door, talking about the morning rush before it starts.
The shot: handheld, following her in. Lav under the apron. Room sound is the music.
02 · The CFO
The CFO who does the numbers on the rowing machine. Talks through the quarter between strokes.
The shot: one camera, low and wide. The chart on the laptop is the only graphic in the film.
03 · The founder
The founder who only takes calls while walking the dog. So we walk too.
The shot: walk-and-talk, morning light, camera moving with him. No stopping to perform.
04 · The store manager
The store manager restocking before the doors open. The interview happens between the boxes.
The shot: static wide first, then close on the hands. She never stops working.
05 · The regular
A regular at the till, phone out. This is the moment the product actually lives in… so this is where we film it.
The shot: over her shoulder. The phone is the only thing lit. The regular and the barista talk, we don't.
06 · Locking up
The owner locking up. The quiet line at the end of the day is usually the best one in the whole interview.
The shot: wide, from across the street. Let it breathe. That's the end card.
04 · How It Gets Made

We build the creative framework, then the energy to propel the series to success… here's how.

The story process and the direction are the constant. They carry from the first shoot to the last, so every testimonial is seamless with the next one and the whole series stays on brand and on theme. That's what the money is for.

1
First · with you and the client

Pre-production

Which customers, where, and what each one's story actually is. Then a storyboard and a shoot plan for every customer, signed off before anything is filmed.

Changes on paper are free. Changes in Dubai are not.

2
Every city · two crew sizes

Same quality, different speed.

Two crew sizes. Both have the same baseline quality. What changes is how much we can make in a day, and how complex the shots can get.

Pro

Alok directs and runs sound. Hannah runs cameras and the production. A local gaffer in every city.

Same baseline quality. A smaller crew, for when a small footprint and staying flexible matter. Ideal for simpler shots and fewer testimonials.

Max

Every role has its own person. Alok directs. Hannah produces. A local DP with a cinema package, a local sound recordist, a local gaffer.

Same baseline quality. More assets out of every day, and room for more complex shots.

Either way: same director, same plan, same look in every city.

3
Up to two days · per customer

The shoot

Day one is the person and their routine. Day two is the place, the b-roll, and anything we missed. Most customers get done in one.

4
After · post

Post, and the QC gate

Everything synced, organized, and colour-corrected. From there, two paths: your editors cut, and we hand over a graded, organized project with a selects reel… or we cut. Either works. It's one of the two questions at the end.

Either way, nothing goes to the client without a QC pass: audio levels and stereo, captions, music licensing, clean cuts. The boring stuff that makes enterprise clients trust you.

1plan per customer, signed off
2of us on every shoot
2days max per customer
1look, every city
05 · Proof

You asked for our best customer interviews. Here's the direction we'd take… and what we'd add on top.

The Wall of Stories, Black Tech Week Cincinnati 2026
Live · wall-of-stories.pages.dev

The Wall of Stories

Black Tech Week, Cincinnati 2026. A pilot for a client: fifteen people, thirty-eight stories, one roaming crew on a conference floor, one day, no lights. Tap a face, hear the person.

It's not the finish this series needs. It is the direction. Raw, organic, vibey… people talking about something they care about, in the place it happened. This series takes that feel and adds the part a conference floor can't give you: the light, the sound, the time. Open the wall

If the client wants a straight compilation cut instead of a wall, say the word… it's an afternoon.

Multicam podcast, live from CCW Las Vegas
You were there for this one

Multicam podcast, live from CCW Las Vegas

The 1Point1 booth, June 2025. Three cameras, a live conversation on a noisy show floor. Watch it

Past work

A selection of past work

Brand films, interviews, and event coverage from the last couple of years. Watch the reel

06 · Who's On This

Alok Karnik

Director. Runs the interview and the sound. You've worked with him on CashFlow Kings, CCW Las Vegas, and the Pendleton shoot for Akash.

Cincy Social, Cincinnati. Brand documentaries, interviews, event coverage. No AI-generated content, ever.

Hannah Shoemaker

Cameras and visual direction. Commercial and creative photo and video background… composition, framing, lighting, styling, wardrobe, the set itself.

Also the production manager on this: project management certificate, has run corporate and creative projects end to end, PA experience on multiple film sets, and an event coordination background. The person who makes sure a shoot in Toronto and a shoot in Dubai feel like the same production.

Availability · your question #2

Open now through the end of December. Nothing on the calendar that blocks travel. Give us dates and we'll hold them.

07 · Investment

Priced as one series, not five separate shoots.

The hard part of this job is the thinking: the formula, the plan, keeping five cities consistent. So the base price covers the series. Crew, gear, and travel sit on top, at cost. The numbers here are approximate on purpose… they firm up after one call, with the answers at the end of this page.

The Series · ProFive customers, anywhere
$65,000 – $85,000 ROUGH, ALL-IN
Creative developmentThe idea above, turned into a storyboard and shoot plan for each customer. Built with you and the client, signed off before travel.
STEP 1
Production planning and logistics, every locationLocal crew sourcing, locations, schedules, travel coordination.
STEP 1–2
Alok and Hannah on every shootDirector and second shooter. Up to two shoot days per customer, five customers.
STEP 3
Sync, organization, base colour correctionDelivered as a clean, graded project ready for whoever is cutting.
STEP 4
A working range, not a quote. About $50,000 of it is the base: the two of us, the planning, the post. The rest is the local gaffer, our kit, and travel, which is why it's a range. Roughly $15,000 per customer all-in, up to two days each, additional shoot days around $5,000/day. It moves with how many customers there are, which cities, and how many days each one needs.
The Series · MaxSame five customers, full crew, more from every day
$80,000 – $120,000 ROUGH, ALL-IN
Everything in Pro, plus a local DP with a cinema package and a local sound recordist on every shoot day. That crew runs roughly $1,200 to $4,500 a day depending on the city, which is where the range comes from. More assets out of every day, and room for more complex shots. The real number lands after the call.

On top of the base, at cost

Quoted per city before anything is booked, so the client always knows the number first.

Rough planning number: with crew, gear, and travel, a customer done properly lands somewhere around $15,000 all-in on Pro, more on Max. Both ranges above are before editing.

For scale

Our numbers next to what this work usually costs

Market ranges are published 2026 rates for professionally produced work in the US. Bigger cities run higher. International crews vary.

ItemThis proposal, roughMarket range
One shoot dayDirector and second shooter, planned and directed$5,000$5,000 – $15,000full crew, on location
Director of photography, per dayat cost$800 – $3,000
Sound recordist, per dayat cost$400 – $1,500
Gaffer, per dayat cost$600 – $1,200
The series, ProFive customers, up to ten shoot days, all-in$65,000 – $85,000$50,000 – $150,000production only, before travel
The series, MaxSame five customers, full crew, all-in$80,000 – $120,000$50,000 – $150,000production only, before travel

Ten shoot days at market rates is $50,000 to $150,000 before anyone travels.

Ranges from Vidico's 2026 testimonial and production cost guides, Assignment Desk's 2026 crew rates, and NeedaCrew's 2026 day-rate guide.

08 · What Happens Next

You wanted this by Thursday. Here's how the rest of the year could go.

Thursday
This goes to you. You take it to the client.
When it's a yes
One call, the three of us. You, us, the client. Which customers, which cities, what the product actually does for them.
Two weeks later
Storyboards and shoot plans, one per customer. Signed off before anything is filmed.
As early as mid-October
First shoot.
Through December
The rest of the five, wherever they are.

What we'd need to turn the rough number into a real one

  • How many customers, and which cities.The base scales with the count. Crew and travel are quoted per city.
  • One day or two per customer.Most get done in one. The ones with more locations need two.
  • Pro or Max.Same quality, different speed. Max covers more per day and costs more per day.
  • Who's cutting: your editors or ours?If it's yours, we hand over a graded project with selects. If it's ours, we'll add the editing line.
  • Does the client know who's producing, or does this go out under Pipeline Road?Either works. It changes the paperwork, not the work.

If this is the right direction, send it on and let's get the three of us on a call.

alok@cincy-social.com

Talk soon,
Alok